Support & Help Desk
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Need assistance with your virtual balance, achievements, or have a responsible gaming inquiry? Fill out the form below.
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Responsible Gaming Hotlines
If you or someone you know needs help, please contact external support resources in New Zealand.
View Responsible Play ToolsFrequently Asked Questions
Why didn't my virtual balance update?
Sometimes network delays occur. Please refresh the page. If the issue persists, clear your browser cache, as the wallet is stored locally.
Can I convert Scoville Sparks to real money?
Absolutely not. L.A. Gold Social is an entertainment-only social casino. Virtual currency has no real-world value.
How do I unlock recipes?
Recipes are unlocked by hitting specific high-tier combinations on the slots or landing on the Golden Extract segment on the Scoville Wheel.
How do I take a break?
We encourage healthy play. You can simply close the browser. If you wish to self-exclude, please contact support and we can assist with blocking access tools.